Shipping policy

Cuffle Shipping Policy

Thank you for shopping with Cuffle! We are so excited to share our creations with you and we hope to get to them to you quickly and safely! Please review our shipping policies below.

Order Processing Time

All orders are processed and packed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Because our products are meticulously handmade, processing times may occasionally vary during high-volume periods or shop updates. We will communicate any significant delays directly.

Domestic Shipping Rates and Estimates

We currently ship exclusively within Australia. Shipping charges for your order will be calculated and displayed at checkout.

We partner with Australia Post to deliver your items safely. Our standard options are:

  • Standard Parcel Post: $9.95 (Estimated delivery: 3-6 business days for metro areas, 6-12 days for regional areas)
  • Express Post: $14.95 (Estimated delivery: 1-3 business days for metro areas, 3-5 business days for regional areas)

International Shipping

At this time, Cuffle only ships within Australia. We are hoping to share our creations worldwide in the future, so please check back later or follow us on social media for updates on international shipping!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status via the Australia Post website. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [Insert Contact Email] with your name and order number, and we will look into it for you.

Damages and Issues in Transit

We package every polymer clay piece with the utmost care to ensure it arrives safely. However, if your order arrives damaged in any way, please email us as soon as possible at [Insert Contact Email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our absolute best to work towards a satisfactory solution.