Refund policy

Cuffle Returns and Refunds Policy

We want you to love your handmade polymer clay creations! If you are not completely satisfied with your purchase, we’re here to help. Please read our policy below to understand your options for returns and refunds.

Returns

We accept returns for a refund or exchange within 21 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please note: Because each product is meticulously handmade, slight variations in colour, size, and design are completely normal and part of their unique charm. These variations are not considered defects.

Non-Returnable Items

Certain types of items cannot be returned:

  • Custom or personalised orders
  • Items marked as "Final Sale"

Change of Mind

For "change of mind" returns, the customer is responsible for paying all return shipping costs. We highly recommend using a trackable shipping service (like Australia Post Parcel Post), as we cannot guarantee that we will receive your returned item and are not responsible for items lost in transit. Original shipping costs are non-refundable.

Faulty or Damaged Items

We stand by the quality of our work. If your item arrives damaged, or if a fault develops that is not due to normal wear and tear, please contact us immediately at [Insert Contact Email].

Please include your order number and clear photos of the damage or fault. We will work with you to arrange a replacement, repair, or full refund (including return shipping costs) in accordance with Australian Consumer Law.

How to Start a Return

  1. Email us at [Insert Contact Email] with your order number and the reason for your return.
  2. If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.